Terms & Conditions

1. Pricing

2. Payment & Shipping

3. Refunds & Returns

4. Cancellation of Order

5. Conditions of Sale

6. Privacy

7. Website Security

8. Governing Law and Jurisdiction


 

1. Pricing

All prices on this website are quoted in GB Pounds Stirling.

2. Payment & Shipping

Information relating to payment methods accepted, postage and packing prices, details of courier services used and parcel tracking can be reviewed under our "Payment & Shipping" Policy document.

3. Refunds & Returns

Information relating to refunds & returns can be reviewed under our "Returns" policy document.

4. Cancellation of Order

If you wish to cancel your order, please inform us as soon as possible and any payment made will be refunded if the item has not been shipped.

If you wish to cancel part of an order, please inform us as soon as possible and any payment made will be partially refunded if the item has not been shipped. Please note that this will cause a delay in shipping while the item is retrieved and your parcel repacked.

If you have received notification from us that the item has been shipped, then please refer to our Returns policy as per Section 3.

We cannot accept order cancellations for made to order items such as bespoke pitches once our suppliers have started to manufacture your product.
 

5. Conditions of Sale

Subbuteo Asylum deal with used Subbuteo box sets, teams and associated accessories. As such, the majority of what we offer for sale is between 20 and 60 years old. Therefore a certain amount of wear and tear is to be expected. As collectors ourselves, we fully appreciate how disappointing it is when a product fails to meet expectations and that is why we check every player from every team before offering for sale. Each player is inspected for previous glue repairs, numbers on backs, leaners, weak ankles and washer rattles. Where any defects are found we will replace the player from our stocks if possible or list the defect so that you are fully aware before you buy. Boxes are inspected for fair wear with any defects found listed in the product description. The products we sell are offered for sale as fit for the purpose for which they were originally intended. Any damage to boxes that we feel is in excess of what one would reasonably expect as fair wear & tear is listed in the product description. Therefore we cannot accept returns as faulty for the condition of boxes that are in some cases 60 years old. We are always happy to discuss box condition and provide further photographs before you order. Please contact us by email at sales@subbuteoasylum.co.uk and we will be pleased to assist.

6. Privacy

Information relating to Privacy can be reviewed under our "Privacy" policy document.
 

7. Website Security
 

We take our customers concerns over internet security very seriously and have put policies in place to protect that security as far as is possible.

We  accept online payments through Paypal or Credit/Debit Card payments through Stripe which means that no credit or debit card details are held by us as all Electronic Payments are processed securely by PayPal or Stripe

Our Shop has a Valid Secure SSL Certificate which is indicated by the padlock symbol in your Browser and the https:// prefix in the website address. This provides a Secure Encrypted Connection between our Web Server and your Browser.
 

Customers can be register for an account with Subbuteo Asylum in order to speed up their order process and provide an enhanced shopping experience .This information is not shared with any third parties and will be deleted within 24 hours at customers request.

8. Governing Law and Jurisdiction

This terms and conditions as laid out in this agreement will be governed by the laws of England and any user of the Website hereby agrees to be bound exclusively by the jurisdiction of English courts without reference to rules governing choice of laws.